FAQ

1. What are the benefits of being a Friends of the Zoo member?
   
   Friends of the Zoo members enjoy the following benefits:
• Free entry to Singapore Zoo for one year
• Free Zoo tram rides (Not valid on Saturday, Sunday and public holidays)
• Free quarterly “Wildlife Wonders” magazine worth $24.00
• Free parking
• 10% discount at participating retail outlets*
• 10% discount at participating F&B outlets*
• Special invitation to events and previews
• Email updates on latest happenings and promotions
  
  *Discounts are applicable at participating outlets. Terms and conditions apply.
  
  
  
2. What is the difference between Friends of the Zoo and Wildlife Unlimited membership?
   
   The key difference between the two memberships is that Wildlife Unlimited membership includes free entry to Night Safari.
   
   
   
3. How many members can there be for the family tiered memberships?
   
   Family memberships are for 2 adults and up to 3 children between 3 to 12 years of age. Children below 3 years old can enter the park for free.
   
   
   
4. The government is encouraging us to have more children so why is there a restriction on the number of children for family memberships?
   
   The family membership tier which allows for 2 adults and up to 3 children is based on the size of the average Singaporean family. We adhere to these guidelines to ensure fair practice to all our members.
   
   Inclusion of additional children is reviewed on a case-by-case basis. Please submit your written request to membership@zoo.com.sg for necessary review and processing. These children must be below 12 years old and must be directly related to the main member.
   
   
   
5. Can my 13 year old child be included in the family membership?
   
   No, according to international age guidelines any person above the age of 12 is considered an adult. We follow these guidelines as do other industries such as airlines, cruise operators and transportation companies.
   
   
   
6. When can my domestic helper or grandparent be allowed free admission?
   
   Admission of the domestic helper or grandparents is based on the following guidelines:
   
   • Family with 1 child: admission of 2 grandparents or 1 domestic helper + 1 grandparent
   • Family with 2 children: admission of 1 grandparent or 1 domestic helper
   • Family with 3 children: admission of 1 grandparent or 1 domestic helper (applicable only when 1 parent is unable to accompany the family during their visit)
     
     
     
7. What is the definition of domestic helper?
   
   The Ministry of Manpower’s guidelines for domestic help employment in Singapore is limited to foreign workers from the Philippines, Indonesia, Thailand, Sri Lanka, India, Bangladesh, Myanmar and Malaysia and these workers are issued a work permit by the Ministry of Manpower.
   
   
   
8. If the domestic helper or grandparent is allowed free admission to the zoo as a gesture of goodwill, why can I not bring guests in?
   
   Our memberships are not transferable and admission of one grandparent or domestic helper is allowed in place of one absent parent or child only. The management reserves the right to deny entry to the domestic helper should there not be a valid work permit.
   
   This is not an entitlement but rather a gesture of goodwill intended for members who need assistance looking after young children.
   
   
   
9. Why are Zoo tram rides only offered to members for free on weekdays?
   
   We would like to offer free tram rides to our members during weekends but this is not possible because there are very few trams available in the Singapore Zoo and we are unable to cope with the demand. Purchasing additional trams is neither an option as our grounds cannot accommodate additional vehicular traffic. Nominal fees we charge for the tram ride is used to maintain the tram service.
   
   
   
10. Why can you not offer free tram rides to Wildlife Unlimited members at the Night Safari?
    
    We would like to offer Wildlife Unlimited members free tram rides at Night Safari but we are unable to cope with the high tram usage as is.
    
    
    
11. Why do we need a family photo on the membership card?
    
    The Singapore Zoo and Night Safari rely heavily on admissions and membership takings and photo verification is used to minimize misuse of our membership cards. This allows us to keep our membership prices affordable for as many people in our community as possible.
    
    
    
12. Why do you only issue 1 card per membership?
    
    Each membership is entitled to only 1 card. As part of our membership terms and conditions, the card can only be used once a day and is also serialised to prevent abuse.
    
    
    
13. May I purchase a membership for more than one year?
    
    We are sorry, Friends of the Zoo and Wildlife Unlimited memberships are valid for one year and renewable only on an annual basis.
    
    
    
14. Are there any discounts / rebates for renewal?
    
    There are no discounts or rebates for membership renewals. Your membership fee goes to supporting conservation projects as well as the upkeep of the park.
    
    
    
15. Do I get any discount at Night Safari?
    
    No, Friends of the Zoo members enjoy benefits at Singapore Zoo only. Wildlife Unlimited members can enjoy discounts at Singapore Zoo as well as Night Safari. Friends of the Zoo members can upgrade to become Wildlife Unlimited members. This will entitle the member to free admission to Night Safari as well as enjoy discounts at participating retail and F&B outlets.
    
    
    
16. As a Friends of the Zoo/ Wildlife Unlimited member, are my guests entitled to any discounts?
    
    No. Memberships are not transferable and discounts as well as privileges apply to members whose names are reflected on the membership card only. Accompanying guests have to pay for admission in full.
    
    
    
17. How will the Singapore Zoo inform me of upcoming activities, events and promotions?
    
    If you include your email address whilst applying for your membership we will subsequently send you regular digital updates on Singapore Zoo and Night Safari activities, events and promotions.
    
    
    
18. How do I renew my membership?
    
    You could either renew online via www.zoo.com.sg/getinvolved/membership_foz.htm or at Singapore Zoo’s Visitor Services booth.
    
    
    
19. Do I need to re-submit my photograph during renewal?
    
    You are not required to submit your photograph should you continue to use the same photo printed on your existing membership card.
    
    Should you wish to change your photograph, kindly upload your new photograph whilst renewing your membership online. The photograph must feature family members whose names are to be included in your membership. You can also proceed to the Visitor Services booth at Singapore Zoo entrance together with members of your family to be included in the membership and one of our colleagues will be able to assist with the photo taking.
    
    
    
20. I have lost my membership card, how do I go about getting the card replaced?
    
    Kindly contact the membership department at 6360 8546 / 6360 8515 or email membership@zoo.com.sg to report the loss of your membership card. A replacement fee of $50.00 will be imposed.
    
    
    
21. Can I still visit the Zoo if I have misplaced my membership Card?
    
    If you have misplaced your membership card, you will need to replace the card for a $20.00 processing fee. The replacement card can be processed at the Visitor Services booth located at the Singapore Zoo entrance.
    
    
    
22. Can I purchase the Friends of the Zoo membership as a gift for my friend?
    
    Yes, you may purchase the Friends of the Zoo/ Wildlife Unlimited membership as a gift to your friend. Kindly contact the membership department at 6360 8546 / 6360 8514 or email membership@zoo.com.sg for more information.